22 November 2010. Check in around 9 pm
- Upgraded to Suite – not sure why. Bigger room and movies included.
- Unmade bed
- Two single beds. First one clearly not made with marks on pillow and cover showing someone has recently slept there.
- Bathrobe open
- Disgusting stain on bathroom floor
- Should I or should I not inform?
- I inform the reception and get offered a new room. Go down to receive the new key. Good approach. “Many apologies for this inconvenience, hope this one is correct”
- New room is clean AND has nice pieces of chocolate on the pillows.
Go to the gym – old equipment. Shower only with wall schampoo/showercream.
I realize there is no warm food after 23. After gym and shower time is already 23.10. I get the possibility to order a cold sandwich. 130 SEK. + 60 SEK roomservice fee.
All in all:
- Service good
- Breakfast GREAT
- Quality old rooms
- Comfortable bed
- Bathroom equipment: orange smelling accessories, “Anne Semonin” Paris. + Hand cream.
PS. This and coming hotel reviews is merely note to self. Through previous experiences of travelling my assumption when starting taking these notes is that quality control is the most difficult part in managing a hotel. Is it coincidence when I have an excellent experience – or is it actual control?
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